We recommend that you read the General Terms and Conditions carefully before placing an order with Tuggy.be. If you have any suggestions or comments please contact us:

General Terms

Tuggy explicitly reserves the right to change or supplement these terms and conditions.
By using the Tuggy.be website and / or placing an order, the buyer explicitly accepts these general terms and conditions as well as all other rights and obligations as stated on the website.
If buyer refers to his general terms and conditions, those terms and conditions are expressly not applicable unless Tuggy has explicitly agreed to this in writing.

Identity of the entrepreneur

Company: Tuggy
Address: Kleine Molenstraat 1, 8380 Dudzele. Belgium
E-mail address: tuggy.dogtoys@gmail.com
VAT number: BE0759753488

1. Applicability

1.1 These delivery terms and conditions (hereinafter: Terms and Conditions) apply to all orders and agreements of Tuggy
1.2 Placing an order means that you accept the applicability of these Terms and Conditions.
1.3 The provisions in these Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain fully in force.
1.4 All rights and claims, as stipulated in these Terms and Conditions and in any further agreements for Tuggy, are equally stipulated for intermediaries and other third parties engaged by Tuggy.

2. Shipping and delivery

2.1 Shipping via DPD Standard package delivery within Belgium is 6.0 Euro and 8.0 Euro for the Netherlands. We offer free shipping for orders from 50 euro for the Belgium and from 80 euro for the Netherlands.
Tuggy hereby undertakes to the proper packaging of the products so that the chance of damage to a minimum.
2.2 Your order will be sent within 7 days after receiving your payment. If an ordered product is (temporarily) out of stock, delivery time might take longer. You will of course be notified immediately. Exceeding any delivery period does not entitle you to compensation or the right to cancel your order or to terminate the agreement. The maximum delivery time is 30 days. If the delivery time is not feasible, you will be informed in time, and you will have the option to terminate the agreement or agree a new delivery time. Amounts already paid will be refunded to your account within 30 days upon termination of the purchase agreement.
2.3 You bear the risk of the products from the moment that the products are offered for delivery at the specified address

3. Prices and payments

3.1 Prices on Tuggy’s website are in euros, including VAT and including handling costs, any taxes and payment costs, unless otherwise stated or agreed in writing. Other shipping methods are at the expense of the customer. The current shipping costs for your order will be made known to you during the checkout process.
3.2 Changed prices have no influence on current orders.

4. Offers / agreements

4.1 All Tuggy offers are without obligations. Tuggy expressly reserves the right to change prices, in particular when this is necessary due to (legal) regulations.
4.2 An agreement is only concluded after acceptance of your order by Tuggy. Tuggy is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Tuggy will inform you of this within ten (10) working days of receiving the order.

5. Retention of title

5.1 Ownership of delivered products will only transfer to you if you have paid everything you owe to Tuggy on basis of any agreement. Risk with regard to the products is transferred to you at the time of deliver

6. Intellectual and industrial property rights

6.1 You must fully and unconditionally respect all intellectual and industrial property rights that rest on the products delivered by Tuggy.
6.2 Tuggy does not guarantee that the products delivered to you do not infringe any (unwritten) intellectual and / or industrial property rights of third parties.

7. Complaints and liability

7.1 Upon delivery of your order, you are obligated to examine wether the product is in accordance with what you have ordered. If this is not the case, you must inform Tuggy of this in writing and with reasons, as soon as possible and in any case within seven (7) working days after the delivery, or at least after observation was reasonably possible.
7.2 If it turns out that the products do not comply with what you have ordered, Tuggy has the choice to replace the product in question with a new product or to refund the total amount of the products thereof.

8. Orders / communication

8.1 For misunderstanding, mutilation, delays or improper transmission of orders and communications as a result of the use of the internet or any other means of communication between you and Tuggy, or between Tuggy and third parties, as it relates to the interaction between you and Tuggy, Tuggy is not liable unless there is intent or gross negligence on the part of Tuggy.

9. Force of the majority

9.1 Without prejudice to the other rights vested in it, in the event of force majeure, Tuggy has the right, at its option, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by informing you of this in writing. and this without Tuggy being obliged to pay any compensation, unless this would be unacceptable in the given circumstances by standards of reasonableness and fairness.
9.2 Force majeure is defined as any failure can be attributed to Tuggy, because it is not due to her fault and not under the law, legal act or generally accepted for its account.

10. Miscellaneous

10.1 Tuggy is entitled to send all products to the address you state in your order, unless you write a statement of another address to which your products must be sent.
10.2 If Tuggy allows deviations from these Terms and Conditions, whether or not tacitly for a short or longer period of time, this does not affect its right to demand immediate and strict compliance with these Terms and Conditions. You can never assert any right based on the fact that Tuggy applies these Terms smoothly.
10.3 If one or more of the provisions of these Terms and Conditions or any other agreement with Tuggy should conflict with any applicable legal provision, the relevant provision will lapse and be replaced by a new legally permissible comparable provision to be determined by Tuggy.
10.4 Tuggy is authorized to make use of third parties in processing of your order (s).

11. Governing Law and Jurisdiction

11.1 All rights, obligations, offers, orders and agreements concerning the Terms and Conditions, also concerning these terms and conditions, are exclusively governed by Dutch law.
11.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

12. Returns

12.1 Buyer has the right to return received products to Tuggy within 14 working days without giving a reason, under the following conditions:
Return of product(s) must always be notified in advance by email.
Returned products must be unused, unworn and undamaged in the original packaging, must be properly packaged and sufficiently stamped, accompanied by (a copy of) the invoice.
When returning, costs of shipping will be borne by the costumer.
In the event of a refund, Tuggy will refund the amount as soon as possible, but no later than 30 days after the return of the products.

12.2 Products specially assembled for you or products specially ordered for you cannot be returned.